Frequently Asked Questions

  1. What is this service?

    Ausphil Forex is pleased to offer you access to a quick, secure and cost-effective way of sending money from Australia to anyone in the Philippines or worldwide. The entire transaction is completed online and process in advance with just a few clicks of a mouse, your money is on its way to the recipient of your choice, with your personalized message. There is no need to visit a bank to use this service.

  2. How does the service work?

    • Simply login to the member's money transfer site
    • Enter payment details, including amount to be sent in AUD dollars or Peso
    • Chose your exisiting beneficiary on file or if it is new beneficiary, create a new one by entering their name, address or bank detail of the person to whom you are sending the money
    • Add your message to the recipient to be sent along with the money
    • Confirm the transaction then click submit
    • Print your receipt
    • Remember the best time to complete your transaction is before 11 AM (EST) on any business day
  3. What are the fees?

    A nominal fee is charged for providing this service. See member's TERMS AND CHARGES

  4. What form of payment you accept?

    The following forms of payment are accepted:

    • Credit cards (Visa and MasterCard)
    • Debit cards
    • Funds withdrawn directly from your bank account.

    Note: The best time to complete your transaction is before 11 AM (EST) on any business day.

    This is one of a few fully-online, secure services that allows you to send money using either your credit card, debit card or funds withdrawn directly from your bank account.

  5. Is there a limit to how much I can send in a single transaction?

    NO as long as you have the available funds to pay and transfer to our nominated bank account. For $10000 and up AUSTRAC needs your ID number. eg Driver License or Passport Number.

  6. Will my personal information be protected?

    Yes. Our site uses High-Grade 256-bit SSL Encryption to protect all personal identification information that you submit. Details of how your information is protected are provided in the Privacy Policy governing this service.

  7. Is my transaction information secure?

    Yes. Our software uses the latest 256-bit SSL encryption, to provide secure transmission of data.

  8. What is the best time to execute a transaction?

    The best time to complete your transaction is before 11 AM (EST) on any business day.

  9. How do I know the status of my transaction?

    Online tracking is available for you to follow the progress of your money. This gives you the confidence that you can know exactly where your money is. In addition, you can even track the delivery status of your check and know who signed for it. All of this information is accessible to you by calling the telephone numbers in your state.

  10. Will I be charged a cash advance fee if I use my credit card? How does the transaction appear on my statement?

    Transactions are not processed as a cash advance. However, the bank that issues your credit card may charge you a cash advance fee for such a transaction and charge us processing fee.  This is currently 2.5% for Visa, Bankcard, and Mastercard. In order to avoid credit card cash advance fees, we recommend that you use our "Internet fund transfer service". This debits the money directly out of your bank account. Special fees are one of the many features of the Internet check service.

    All charges for this service will appear on your credit card or bank statement.

1.00
40.30
Current rate

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*NOTE:
This rate is indicative only and is subject to change without prior notice

Information

Send Money by Phone

Free Phone
1300 144 000
Sydney
02 8212-9701
02 8212-9700
Melbourne
03 9017-1051
Adelaide
08 8464-0293
Brisbane
07 3118-5436
Perth
08 6363-5183
Canberra
02 6112-8267